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Tour was supposed to go from 8:30am to 7:30pm. Left on time, arrived in Toledo and toured the city with a guide from around 10am until noon. Since the guide had to repeat all comments in both english and spanish perhaps the tour would have even been shorter if it was just in english. At noon we were told we had the rest of the day to ourselves and the van would be picking us up at 5. Late afternoon we were refused entrance to the cathedral since we didn't have a separate ticket. At that point, there was no guide to contact and the line to purchase a ticket was VERY LONG. We did not see the cathedral. At 5 the van picked us up and returned us to the We Madrid office at 5:50...not 7:30 as advertised. We were given Cava and chocolates. Normally I would have complained and asked for a refund but I was recovering from food poisoning I picked up the night before. I didn't have the energy to complain. At least the Trip Advisor community is now warned to not waste your time and money on this company.

I prefer the small group type of tours and We Madrid sure seems to be the operator to go with. The van was small but spacious, plenty of leg room for my 6'2" frame. My guide Ignatio was great, very well spoken and willing to answer any questions that we had. Our tour was on both Spanish and English so there was occasional standing around waiting around for all involved to get the info in their language. Interestingly our guide referred to the English part of the tour as his (mi familia) family and the Spanish as his boys (mi chicos), quite endearing. I would totally use We Madrid for my future tours in Spain.

Tamar was our guide for a day. She gave us loads of informations about each monument... Toledo is beautiful city with amazing history. Tour is perfectly timed to hear all history from guide and then to see each of monuments on your own and to have a lunch. Be prepared to walk up and down the hill for few hours

Thank you very much! Everything was perfect! Organization-the highest level! We loved it! We are soo impressed!

It was such an amazing experience, highly recommended. One of the best guides I've ever had, friendly, kind, knowledgeable. The views from the balloon are extraordinary and also the visit to Segovia, it's a pleasure to have an small tour, personalized attention from the company and the guide!